Shipping policy

Shipping Policy

At Soboho, we offer free shipping on all orders across India.

We take care to pack every order thoughtfully. We’ll always do our best to get your Soboho pieces to you as quickly as possible.

Processing & Dispatch

We aim to dispatch your order as soon as possible after it is placed. Once your order has been dispatched, we’ll share the tracking details with you via email or message so you can follow your parcel’s journey.

Delivery Timelines

Once dispatched, your order should generally reach you within 2–4 working days.

Delivery timelines may occasionally vary depending on the destination, courier operations, weather conditions, or other unforeseen circumstances. We appreciate your patience while your order makes its way to you.

Please Check Your Details

Before placing your order, please make sure that your phone number and delivery address are accurate and complete. An incorrect or incomplete address or unreachable phone number may result in a delivery attempt being unsuccessful.

If Your Order Cannot Be Delivered

In case of an unsuccessful delivery, the courier company will generally make up to 3 delivery attempts.

If the parcel remains undelivered after these attempts, it will be returned to us. Once the parcel has reached us, we can arrange to ship it back to you. Please note that we can only resend the parcel after it has been returned to our premises.

If Your Parcel Shows as Delivered but You Haven’t Received It

If your tracking status shows “Delivered” but you have not received your parcel, we recommend first checking with your building security, reception, neighbours, or anyone else who may have accepted the parcel on your behalf.

If you still cannot locate your order, please write to us at support@soboho.co.in within 48 hours of the parcel being marked as delivered. This allows us to promptly raise the matter with the courier partner and take the necessary action.